Frequently Asked Questions
What is included in each Beyond gift box?
Each Beyond box is carefully curated with love and attention to detail. You’ll find high-quality items such as robes, candles, jewelry boxes, compact mirrors, mugs, and more — all beautifully packed in our signature white magnetic boxes with dusty rose ribbons. Each box listing includes a full description of what’s inside.
Can I customize a gift box?
Yes, absolutely! You can personalize your box by choosing preferred items or adding a special message card.
How long will it take to receive my order?
We usually process and pack your order within 1–3 business days.
Delivery within Australia typically takes 3–7 business days, depending on your location.
(You’ll receive tracking details once your order is shipped.)
Do you ship internationally?
At the moment, we primarily ship within Australia. However, if you’re outside Australia and wish to order, please contact us — we’ll do our best to arrange a special shipment for you.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and Shopify’s secure payment options. All payments are processed safely and encrypted.
What is your return/refund policy?
Due to the handmade and personalized nature of our products, we do not accept returns or refunds unless the item arrives damaged or incorrect.
If there’s any issue with your order, please contact us within 48 hours of delivery — we’ll be happy to assist you.